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Elevating Your Customer Experience With ...

AI is no longer science fiction.  Many types of businesses worldwide are discovering ways to use AI to increase engagement and enhance customer experience. Over the next five years, 85 percent of consumer relationships with companies will be handled without the interaction of a human being. Customer service is your best defense if the customer [...]

New Google Chrome Changes Will Affect Yo...

Internet security is an ongoing game of cat and mouse. Web designers, programmers, and developers are always working to stay a step ahead of the scam artists and hackers whose intention it is to spoof websites, steal identities, and reveal hacked information online. Search giant Google is at the forefront of the battle, and they […]

Creating a Better Online Customer Experi...

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It doesn’t matter what niche or industry you are in. Competition is part of the game, and if you’re dealing with customers online you might have to deal with competition that’s local as well as competitors from around the world. What that means is that providing a fantastic online customer experience is more important than […]

7 Local Online Marketing Strategies You ...

As a business owner, you know that marketing is a guessing game. You can spend a ton of time and effort on a campaign only to have it fall short of your expectations. In fact, there’s a marketing theory called the Pareto Principle that says that 80% of your results will arise from only 20% […]

Brand Ambassadors: Getting People Talkin...

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Attracting new customers is not an easy thing to do. In fact, for many entrepreneurs, it’s one of the most time-consuming and expensive parts of trying to grow their businesses. Research shows that it costs approximately eight times as much to attract a new customer as it does to retain an existing one. That said, […]